Return and Payment Policies
All orders may be paid by VISA, VISA Debit and Mastercard
Every effort is made to inform clients prior to price changes however, prices are subject to change without notice.
REFUSAL OF SHIPMENT
If any shipment is returned due to delivery refusal, or if shipment is undeliverable, a 25% restocking fee plus applicable shipping costs will be applied. New shipping charges will be incurred to re-send the shipment.
REQUIRED CONDITION OF STORAGE
Seaflora requires the storage of all products in a climate controlled environment (5C – 20C / 40F – 65F), away from direct sun exposure and dampness. When not in use, containers must be tightly closed at all times. Products must be handled with hygienic care, using spatulas to handle product. Do not freeze Seaflora products.
No returns will be accepted after 30 days from the date of purchase. Returned products must be in their original saleable condition: sealed, unused and unmarked. Any product authorized for return but received at Head Office in non-re saleable condition, will not receive credit. Credit will be issued only after returned product is received and inspected by Head Office.
DISCREPANCIES. If any discrepancies are noted upon receiving your shipment, notify Head Office within 24 hours of receiving your shipment.
DAMAGED PRODUCTS. If any damages are noted upon receiving your shipment, notify Head Office within 24 hours of receiving your shipment.
DEFECTIVE. Any defective product is to be reported to Head Office within 24 hours of receiving shipment. A credit or replacement will be assessed upon reviewing historical information. Internet client returning a defective product must also provide their proof of purchase.
NON-RESALEABLE PRODUCTS. Any product authorized for return but received at Head Office in damaged condition, will not receive credit. Credit will be issued only after the returned product is received and inspected by Head Office.
SENSITIVITY ISSUES. Products returned for sensitivity purposes must be accompanied by the retail client’s proof of purchase, along with a completed signed letter outlining sensitivity issue. A credit or replacement will be assessed upon reviewing historical information. If the product in question has been in the retail client’s possession for more than 30 days, or if the product is more than half used, Seaflora will not accept returns for credit.
Free shipping for all orders over $75 within North America. Unless otherwise arranged, orders are shipped expedited. For overseas orders, shipment is determined on a case by case basis. Shipping charges are determined at the time of shipping and will be added to the invoice.